Refund & Cancellation Policy

1. Free Trial

We offer a free trial with 100 credits to new users. This allows you to test our service before committing to a paid subscription. No payment information is required for the free trial.

2. Subscription Cancellation

You can cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will retain access to all features until the subscription expires
• Unused credits will remain available until subscription expiration
• No further charges will be made to your payment method
• You can reactivate your subscription at any time

3. Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. You can request a full refund within 30 days of your initial subscription if:

• You are not satisfied with the service quality
• The service does not meet your expectations
• You experience technical issues that we cannot resolve

Credit Refunds

Credits are generally non-refundable once used. However, we may provide refunds for unused credits in the following circumstances:

• Service outages that prevent credit usage
• Technical errors that result in incorrect credit deduction
• Data quality issues that we cannot resolve
• Billing errors or duplicate charges

Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after using credits
• Violation of our Terms of Service
• Requests made after 30 days of subscription
• Partial month refunds for monthly subscriptions
• Credits used for successful data extractions

4. Refund Process

To request a refund:

1. Contact our support team at support@ampleleads.io
2. Provide your account details and reason for the refund request
3. Our team will review your request within 2 business days
4. If approved, refunds will be processed within 5-10 business days
5. Refunds will be issued to the original payment method

5. Billing Disputes

If you notice any billing errors or unauthorized charges:

• Contact us immediately at support@ampleleads.io
• Provide transaction details and explanation of the dispute
• We will investigate and resolve the issue within 5 business days
• Corrections will be made to your account or refunded as appropriate

6. Service Credits

In cases where we cannot provide a monetary refund, we may offer service credits as compensation. Service credits:

• Are applied to your account automatically
• Can be used for future extractions
• Do not expire as long as your account remains active
• Cannot be transferred or exchanged for cash

7. Downgrade Policy

You can downgrade your subscription plan at any time. When downgrading:

• Changes take effect at the next billing cycle
• Unused credits from your current plan will be preserved
• No prorated refunds are provided for downgrades
• You retain access to current plan features until the billing cycle ends

8. Force Majeure

We are not liable for refunds due to circumstances beyond our control, including but not limited to natural disasters, government actions, internet outages, or third-party service disruptions.

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be communicated via email and posted on our website. Continued use of our service constitutes acceptance of the updated policy.

10. Contact Information

For refund requests, billing questions, or policy clarifications, please contact us at:
support@ampleleads.io

Our support team is available Monday through Friday, 9 AM to 6 PM EST, and will respond to all inquiries within 24 hours.